Starting today, you can request a refund for overpayments (such as university tuition fees paid to the institution by mistake) directly through the Member Portal by following a step-by-step guide.
How to:
- Log in to your Reserved Area using your personal credentials as instructed
- On the platform, go to the “Requests” section and select “Refund of overpayments.”
- Please fill out the on line form in its entirety, entering the required information correctly.
- Select the refund reason that best applies to your situation and attach the required documentation as requested by the system.
- Before submitting, carefully review all the information you have entered and the attachments you have uploaded.
Once the transaction has been confirmed, the request will be recorded and forwarded to the relevant departments for review and potential approval of the refund.
Refund requests already submitted on paper by April 29, 2026, will be processed; after that date, only requests submitted through the new procedure will be accepted.
